Shipping policy

Shipping Destinations

We currently ship within the United States only. Standard shipping is free on all orders.

Order Processing

Orders are typically processed within 1–2 business days.

Orders placed on weekends or holidays begin processing on the next business day.

Delivery Times

Once shipped, delivery typically takes 3–5 business days, depending on the destination.

Processing and delivery times are estimates and are not guaranteed.

Order Tracking

Tracking information is provided once the shipping label is created. Tracking updates may appear before the carrier physically receives the package.

Shipping Address

Please ensure your shipping address is accurate at checkout. If you notice an error, contact us as soon as possible at support@liveserena.com.

Lost, Stolen, or Delayed Packages

If your package is delayed or marked as delivered but cannot be located, please first check the tracking information and any delivery notices provided by the carrier.

If the issue remains unresolved, contact us at support@liveserena.com with your order number so we can review the situation and coordinate with our fulfillment partner when necessary.

Shipping issues are handled on a case-by-case basis in accordance with applicable law.