Terms & Conditions

1. Overview

These Terms & Conditions (“Terms”) govern your purchase and use of products from Live Serena™, including Alisera™ Serenity Balance Complex.

By placing an order through our website, you agree to be bound by these Terms, including all conditions, limitations, and policies referenced herein.

2. Product Information & Disclaimer

ALISERA™ Serenity Balance Complex is a dietary supplement formulated for women navigating perimenopause and menopause. It contains eight active ingredients, with their listed amounts disclosed on the Supplement Facts panel.

The product information provided on this website is for general informational purposes and is not intended as medical advice.

These statements have not been evaluated by the Food and Drug Administration (FDA). This product is not intended to diagnose, treat, cure, or prevent any disease.

Consult your healthcare provider before using this or any dietary supplement, particularly if you are pregnant, nursing, taking medication, or have a medical condition.

3. Orders & Acceptance

All orders placed through our website constitute an offer to purchase.

We reserve the right to:

Accept or reject any order at our discretion
Limit quantities purchased
Modify or discontinue products at any time

Once your order is accepted, your selected payment method will be charged.

4. Pricing & Payments

All prices are listed in USD
Applicable taxes will be added where required
Shipping is included unless otherwise specified

We reserve the right to change pricing at any time without prior notice.

Price changes affecting active subscriptions are subject to Section 14 of these Terms.

5. Subscriptions (If Applicable)

If you enroll in a subscription:

Your subscription renews automatically at the frequency and price disclosed at checkout until you cancel.
Your payment method will be charged according to the subscription terms accepted at checkout.
Any changes to the price of an active subscription will be communicated in accordance with Section 14 of these Terms.
You may cancel your subscription at any time, subject to our Subscription Cancellation Policy.

To avoid your next recurring charge, please cancel before your next billing date.

6. Shipping & Delivery

We currently ship within the United States only.
Standard shipping is free on all orders.
Orders are typically processed within 1–2 business days.
Once shipped, delivery typically takes 3–5 business days, depending on the destination.
Processing and delivery times are estimates and are not guaranteed.

For additional information about shipping schedules, tracking, and delivery, please refer to our Shipping Policy.

7. Lost, Stolen, or Delayed Packages

Once your order ships, you will receive tracking information to monitor its delivery.

If your package is delayed or marked as delivered but cannot be located, please first check the tracking information and any delivery notices provided by the carrier.

If the issue remains unresolved, contact us at support@liveserena.com with your order number so we can review the situation and coordinate with our fulfillment partner when necessary.

Shipping issues are handled on a case-by-case basis in accordance with applicable law.

8. Returns & Refunds

Returns, refunds, and our 60-Day Money-Back Guarantee are governed by our Return and Refund Policy.

9. Subscription Cancellation

Subscriptions renew automatically until canceled, subject to the terms disclosed at checkout.

For cancellation methods, timing, and information about existing orders, please refer to our Subscription Cancellation Policy.

10. Intellectual Property

All content, trademarks, branding, product formulations, and materials on this website are the property of Live Serena™.

Products are sold for personal use only.

You may not:

Resell products without authorization
Reproduce or distribute content
Use products for research or clinical purposes without written consent

11. Limitation of Liability

To the fullest extent permitted by law, Live Serena shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits or business interruption
Any damages arising from the use or misuse of our products

Use of our products is at your own discretion.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the State of Texas, without regard to conflict of law principles.

13. Dispute Resolution

Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in the State of Texas.

You agree to waive:

The right to a jury trial

Participation in class action lawsuits

14. Changes to Terms

We reserve the right to update or modify these Terms from time to time.

Changes will be effective immediately upon posting on our website.

If a price change affects an active subscription, we will notify you before the new price applies to a future renewal.